FAQs

Your satisfaction is paramount. Should you have any concerns, please contact us with your reference number, and we will promptly address your concerns.

Absolutely, we strive to accommodate your schedule as best as we can when organising repair visits.

Emergency situations are those that present an immediate danger, such as significant leaks, electrical faults, or security breaches. If you’re uncertain, please call our emergency number for advice.

Yes, contact our Referrals and Assessment Team to arrange an appointment.

Our goal is to support residents to progress and live an independent life within 2 years. However, we understand that some individuals may have complex needs and require more time to complete this transition, The length of stay is dependent on the progress of the individual.

Due to high demand for our services, we often operate a waiting list and availability changes on a daily basis. Please contact us to check availability. Contact our Referrals & Assessment Team for more information.

We require a referral from the Community Mental Health Team, or from the Adult Social Care Team. Contact our Referrals & Assessment Team for more information.

It takes an average of 5-10 working days from the date of referral. Note, this is subject to funding approval from the local authority.