Professional Survey

We are dedicated to providing exceptional care and support for individuals with mental health challenges, learning disabilities, autism, and other complex needs. Your experiences and insights are invaluable to us as we strive to enhance our services. Please take a few moments to complete our survey and help us better understand your needs and improve your experience. Your feedback is not just appreciated—it’s essential. Thank you for helping us make a difference.

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Name

First

Last

Position

Is the service Safe?

	Inadequate	Requires Improvement	Good	Outstanding
I feel Residents are protected from bullying, harassment, avoidable harm, neglect, abuse and discrimination	InadequateI feel Residents are protected from bullying, harassment, avoidable harm, neglect, abuse and discrimination Inadequate	Requires ImprovementI feel Residents are protected from bullying, harassment, avoidable harm, neglect, abuse and discrimination Requires Improvement	GoodI feel Residents are protected from bullying, harassment, avoidable harm, neglect, abuse and discrimination Good	OutstandingI feel Residents are protected from bullying, harassment, avoidable harm, neglect, abuse and discrimination Outstanding
ServiceMedication processes appear to be well managed	InadequateServiceMedication processes appear to be well managed Inadequate	Requires ImprovementServiceMedication processes appear to be well managed Requires Improvement	GoodServiceMedication processes appear to be well managed Good	OutstandingServiceMedication processes appear to be well managed Outstanding
Equipment I see is well maintained	InadequateEquipment I see is well maintained Inadequate	Requires ImprovementEquipment I see is well maintained Requires Improvement	GoodEquipment I see is well maintained Good	OutstandingEquipment I see is well maintained Outstanding
I am positively encouraged to challenge and report any poor practice and I am confident this would be acted upon	InadequateI am positively encouraged to challenge and report any poor practice and I am confident this would be acted upon Inadequate	Requires ImprovementI am positively encouraged to challenge and report any poor practice and I am confident this would be acted upon Requires Improvement	GoodI am positively encouraged to challenge and report any poor practice and I am confident this would be acted upon Good	OutstandingI am positively encouraged to challenge and report any poor practice and I am confident this would be acted upon Outstanding
I am involved quickly and appropriately in Residents' care if they are assessed as requiring specialist advice or intervention	InadequateI am involved quickly and appropriately in Residents' care if they are assessed as requiring specialist advice or intervention Inadequate	Requires ImprovementI am involved quickly and appropriately in Residents' care if they are assessed as requiring specialist advice or intervention Requires Improvement	GoodI am involved quickly and appropriately in Residents' care if they are assessed as requiring specialist advice or intervention Good	OutstandingI am involved quickly and appropriately in Residents' care if they are assessed as requiring specialist advice or intervention Outstanding
When I have been present, I feel there are the right number of staff to support the Resident’s care/support needs	InadequateWhen I have been present, I feel there are the right number of staff to support the Resident’s care/support needs Inadequate	Requires ImprovementWhen I have been present, I feel there are the right number of staff to support the Resident’s care/support needs Requires Improvement	GoodWhen I have been present, I feel there are the right number of staff to support the Resident’s care/support needs Good	OutstandingWhen I have been present, I feel there are the right number of staff to support the Resident’s care/support needs Outstanding

Is the service Effective?

	Inadequate	Requires Improvement	Good	Outstanding
Staff appear to be clear about their roles and responsibilities	InadequateStaff appear to be clear about their roles and responsibilities Inadequate	Requires ImprovementStaff appear to be clear about their roles and responsibilities Requires Improvement	GoodStaff appear to be clear about their roles and responsibilities Good	OutstandingStaff appear to be clear about their roles and responsibilities Outstanding
Staff appear to receive a good induction and I see staff shadowing more experienced staff	InadequateStaff appear to receive a good induction and I see staff shadowing more experienced staff Inadequate	Requires ImprovementStaff appear to receive a good induction and I see staff shadowing more experienced staff Requires Improvement	GoodStaff appear to receive a good induction and I see staff shadowing more experienced staff Good	OutstandingStaff appear to receive a good induction and I see staff shadowing more experienced staff Outstanding
Staff appear to be well trained and the service is one of continual improvement	InadequateStaff appear to be well trained and the service is one of continual improvement Inadequate	Requires ImprovementStaff appear to be well trained and the service is one of continual improvement Requires Improvement	GoodStaff appear to be well trained and the service is one of continual improvement Good	OutstandingStaff appear to be well trained and the service is one of continual improvement Outstanding
Staff accept advice and recommendations from visiting professionals which improves outcomes for those in their care	InadequateStaff accept advice and recommendations from visiting professionals which improves outcomes for those in their care Inadequate	Requires ImprovementStaff accept advice and recommendations from visiting professionals which improves outcomes for those in their care Requires Improvement	GoodStaff accept advice and recommendations from visiting professionals which improves outcomes for those in their care Good	OutstandingStaff accept advice and recommendations from visiting professionals which improves outcomes for those in their care Outstanding
I feel the Resident is always asked for their consent by staff for their care and treatment and the appropriate people are involved in best interest decisions when necessary	InadequateI feel the Resident is always asked for their consent by staff for their care and treatment and the appropriate people are involved in best interest decisions when necessary Inadequate	Requires ImprovementI feel the Resident is always asked for their consent by staff for their care and treatment and the appropriate people are involved in best interest decisions when necessary Requires Improvement	GoodI feel the Resident is always asked for their consent by staff for their care and treatment and the appropriate people are involved in best interest decisions when necessary Good	OutstandingI feel the Resident is always asked for their consent by staff for their care and treatment and the appropriate people are involved in best interest decisions when necessary Outstanding

Is the service Caring?

	Inadequate	Requires Improvement	Good	Outstanding
I feel staff treat Residents and their loved ones with dignity, respect, kindness and compassion	InadequateI feel staff treat Residents and their loved ones with dignity, respect, kindness and compassion Inadequate	Requires ImprovementI feel staff treat Residents and their loved ones with dignity, respect, kindness and compassion Requires Improvement	GoodI feel staff treat Residents and their loved ones with dignity, respect, kindness and compassion Good	OutstandingI feel staff treat Residents and their loved ones with dignity, respect, kindness and compassion Outstanding
There are warm positive relationships between Residents and staff	InadequateThere are warm positive relationships between Residents and staff Inadequate	Requires ImprovementThere are warm positive relationships between Residents and staff Requires Improvement	GoodThere are warm positive relationships between Residents and staff Good	OutstandingThere are warm positive relationships between Residents and staff Outstanding
The staff team is caring and staff work well together	InadequateThe staff team is caring and staff work well together Inadequate	Requires ImprovementThe staff team is caring and staff work well together Requires Improvement	GoodThe staff team is caring and staff work well together Good	OutstandingThe staff team is caring and staff work well together Outstanding
Residents' privacy appears to be always respected by staff of SUPPORTED LIVING SERVICES LTD during my visits and this includes their personal information	InadequateResidents' privacy appears to be always respected by staff of SUPPORTED LIVING SERVICES LTD during my visits and this includes their personal information Inadequate	Requires ImprovementResidents' privacy appears to be always respected by staff of SUPPORTED LIVING SERVICES LTD during my visits and this includes their personal information Requires Improvement	GoodResidents' privacy appears to be always respected by staff of SUPPORTED LIVING SERVICES LTD during my visits and this includes their personal information Good	OutstandingResidents' privacy appears to be always respected by staff of SUPPORTED LIVING SERVICES LTD during my visits and this includes their personal information Outstanding
I feel staff communicate with Residents and their loved ones about their needs and staff understand the importance of not discriminating because of someone's protected characteristic	InadequateI feel staff communicate with Residents and their loved ones about their needs and staff understand the importance of not discriminating because of someone's protected characteristic Inadequate	Requires ImprovementI feel staff communicate with Residents and their loved ones about their needs and staff understand the importance of not discriminating because of someone's protected characteristic Requires Improvement	GoodI feel staff communicate with Residents and their loved ones about their needs and staff understand the importance of not discriminating because of someone's protected characteristic Good	OutstandingI feel staff communicate with Residents and their loved ones about their needs and staff understand the importance of not discriminating because of someone's protected characteristic Outstanding

Is the service Responsive?

	Inadequate	Requires Improvement	Good	Outstanding
I feel staff understand the service is for Residents, they listen to their needs, preferences and ideas and act on them	InadequateI feel staff understand the service is for Residents, they listen to their needs, preferences and ideas and act on them Inadequate	Requires ImprovementI feel staff understand the service is for Residents, they listen to their needs, preferences and ideas and act on them Requires Improvement	GoodI feel staff understand the service is for Residents, they listen to their needs, preferences and ideas and act on them Good	OutstandingI feel staff understand the service is for Residents, they listen to their needs, preferences and ideas and act on them Outstanding
I have experienced friends, relatives and advocates being consulted when it is right to do so. Their views are listened to and acted on	InadequateI have experienced friends, relatives and advocates being consulted when it is right to do so. Their views are listened to and acted on Inadequate	Requires ImprovementI have experienced friends, relatives and advocates being consulted when it is right to do so. Their views are listened to and acted on Requires Improvement	GoodI have experienced friends, relatives and advocates being consulted when it is right to do so. Their views are listened to and acted on Good	OutstandingI have experienced friends, relatives and advocates being consulted when it is right to do so. Their views are listened to and acted on Outstanding
I am kept up to date by staff when this is necessary	InadequateI am kept up to date by staff when this is necessary Inadequate	Requires ImprovementI am kept up to date by staff when this is necessary Requires Improvement	GoodI am kept up to date by staff when this is necessary Good	OutstandingI am kept up to date by staff when this is necessary Outstanding
Any concerns I have and complaints I make are taken seriously, dealt with promptly and I am kept informed	InadequateAny concerns I have and complaints I make are taken seriously, dealt with promptly and I am kept informed Inadequate	Requires ImprovementAny concerns I have and complaints I make are taken seriously, dealt with promptly and I am kept informed Requires Improvement	GoodAny concerns I have and complaints I make are taken seriously, dealt with promptly and I am kept informed Good	OutstandingAny concerns I have and complaints I make are taken seriously, dealt with promptly and I am kept informed Outstanding

Is the service Well-led?

	Inadequate	Requires Improvement	Good	Outstanding
The management team at SUPPORTED LIVING SERVICES LTD is well known to Residents, relatives and staff and is easily contactable	InadequateThe management team at SUPPORTED LIVING SERVICES LTD is well known to Residents, relatives and staff and is easily contactable Inadequate	Requires ImprovementThe management team at SUPPORTED LIVING SERVICES LTD is well known to Residents, relatives and staff and is easily contactable Requires Improvement	GoodThe management team at SUPPORTED LIVING SERVICES LTD is well known to Residents, relatives and staff and is easily contactable Good	OutstandingThe management team at SUPPORTED LIVING SERVICES LTD is well known to Residents, relatives and staff and is easily contactable Outstanding
I have experience of the managers, they appear to know what they need to do and they have been honest with me, including when things go wrong	InadequateI have experience of the managers, they appear to know what they need to do and they have been honest with me, including when things go wrong Inadequate	Requires ImprovementI have experience of the managers, they appear to know what they need to do and they have been honest with me, including when things go wrong Requires Improvement	GoodI have experience of the managers, they appear to know what they need to do and they have been honest with me, including when things go wrong Good	OutstandingI have experience of the managers, they appear to know what they need to do and they have been honest with me, including when things go wrong Outstanding
Staff appear to be happy in their work	InadequateStaff appear to be happy in their work Inadequate	Requires ImprovementStaff appear to be happy in their work Requires Improvement	GoodStaff appear to be happy in their work Good	OutstandingStaff appear to be happy in their work Outstanding
I am asked, when appropriate, for my views on the wider service and I feel included in how things will be different	InadequateI am asked, when appropriate, for my views on the wider service and I feel included in how things will be different Inadequate	Requires ImprovementI am asked, when appropriate, for my views on the wider service and I feel included in how things will be different Requires Improvement	GoodI am asked, when appropriate, for my views on the wider service and I feel included in how things will be different Good	OutstandingI am asked, when appropriate, for my views on the wider service and I feel included in how things will be different Outstanding
There appears to be good communication between management and staff	InadequateThere appears to be good communication between management and staff Inadequate	Requires ImprovementThere appears to be good communication between management and staff Requires Improvement	GoodThere appears to be good communication between management and staff Good	OutstandingThere appears to be good communication between management and staff Outstanding
The culture within SUPPORTED LIVING SERVICES LTD appears to encourage contributions from all involved	InadequateThe culture within SUPPORTED LIVING SERVICES LTD appears to encourage contributions from all involved Inadequate	Requires ImprovementThe culture within SUPPORTED LIVING SERVICES LTD appears to encourage contributions from all involved Requires Improvement	GoodThe culture within SUPPORTED LIVING SERVICES LTD appears to encourage contributions from all involved Good	OutstandingThe culture within SUPPORTED LIVING SERVICES LTD appears to encourage contributions from all involved Outstanding
There is, in my opinion, strong leadership which welcomes views from all	InadequateThere is, in my opinion, strong leadership which welcomes views from all Inadequate	Requires ImprovementThere is, in my opinion, strong leadership which welcomes views from all Requires Improvement	GoodThere is, in my opinion, strong leadership which welcomes views from all Good	OutstandingThere is, in my opinion, strong leadership which welcomes views from all Outstanding

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