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How to make a referral


Welcome to our supported accommodation services. We are committed to providing safe, supportive, and comfortable living environments for individuals who require assistance due to various circumstances. This page is designed to assist professionals such as social workers, brokerage teams, care coordinators, psychiatrists and community support staff in understanding and initiating the referral process to our facilities.

Who can make a referral

Referrals to our supported accommodation can be made by a range of professionals. Eligible referrers typically include but not limited to:

  • Care Coordinators
  • Social Workers
  • Local Authority Brokerage Teams
  • Local Authority Commissioning Teams
  • Occupational Therapists
  • General Practitioners (GP)
  • Approved Mental Health Practitioners (AMHP)
  • Community Practice Nurse (CPN or FCPN)
  • Hospitals
  • Probation Officers

If your profession is not listed above, please contact us.

Eligibility Criteria

Before making a referral, please review the following eligibility criteria to ensure your client qualifies for our supported accommodation:

  • Age Requirements: Must be 18 years or older.
  • Support Needs: Suitable for mental health, learning disabilities, autism, substance misuse and physical disabilities.
  • Assessment: We conduct a in-dept assessment for all individuals referred to us to ensure they receive the best support.

How to Make a Referral

To make a referral, please follow these steps to ensure a smooth and effective transition for your client:

  1. Initial Contact:
    • Email us at or
    • Include all required documentation such as identification, proof of legal residency, and a detailed assessment of support needs.
  2. Documentation Submission:
  3. Assessment and Interview:
    • Once we receive the referral, our intake team will review the documentation and arrange an initial assessment interview with the service user.
    • This assessment helps us to understand the service user’s needs more comprehensively and tailor our support accordingly.
  4. Confirmation and Move-in:
    • After the assessment, we will communicate the outcome to you and your service user.
    • If accepted, we will coordinate a move-in date and provide an orientation session for the service user to our accommodation.

Continuous Support and Communication

Post-referral, we maintain open lines of communication with referring professionals to update on the service user’s progress and any changes in their support plan. We encourage ongoing collaboration to ensure the wellbeing and development of our residents.

Contact Us

For any questions or further information about the referral process:

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