Report a Repair
Swift, Straightforward, and Attentive
Dealing with home maintenance issues can be distressing. That’s why our repair reporting process is designed to be swift, straightforward, and always accessible, ensuring you receive prompt and effective support. From a dripping tap to central heating troubles, our dedicated team is on hand to help you quickly return to comfort and normalcy.
How to report a repair
Online Reporting Form:
Our easy-to-use online form is available 24/7, allowing you to report issues at any time. Simply describe the problem, upload photographs if possible, and submit. It’s the fastest way to log your repair and get it actioned.
Telephone:
Prefer a direct conversation? Our approachable team can be reached on 07508817615, Monday to Friday, from 9 am to 5 pm. For urgent issues outside these hours, please utilise our emergency service at 07508817615.
Email:
Email us at maintenance@sls.ltd with details of your repair requirements. Please include your contact details, property address, and any photographs to aid in our understanding of the issue.
Visit Us:
You’re welcome to report your repair in person to our team on site.
What happens after you report a repair?
Stage 1 – Acknowledgement
Your repair request will be acknowledged within 24 hours, providing you with a reference number and outlining the next steps.
Stage 2 – Assessment
Certain repairs might necessitate a preliminary assessment visit. If so, we’ll get in touch to arrange a visit at a time that suits you.
Stage 3 – Scheduling the Repair
The repair will be scheduled at a convenient time for you, and we’ll keep you updated throughout the process.
Stage 4 – Completion
Following the completion of the repair, we’ll make sure everything is as it should be, soliciting your feedback to further improve our services.
Emergency repairs
If you’re facing an emergency repair that poses an immediate threat to your safety or the property’s integrity, please contact our emergency service without delay at 07508817615. Our emergency team is ready to assist you 24 hours a day, 7 days a week.
Your comfort, our Commitment
At SLS, we recognise your home as your sanctuary. We are committed to upholding the highest standards of maintenance, ensuring your comfort and safety at all times. Your feedback is invaluable to us, so please do not hesitate to share your thoughts on our services.
For any additional assistance or enquiries, please do not hesitate to get in touch. Together, let’s ensure your home remains in perfect condition.
Frequently asked questions
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What constitutes an emergency repair?
Emergency situations are those that present an immediate danger, such as significant leaks, electrical faults, or security breaches. If you’re uncertain, please call our emergency number for advice.
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Can I arrange for a repair to be done at a specific time?
Absolutely, we strive to accommodate your schedule as best as we can when organising repair visits.
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What should I do if I’m dissatisfied with the repair?
Your satisfaction is paramount. Should you have any concerns, please contact us with your reference number, and we will promptly address your concerns.