Engagement opportunities
Community Meetings 2. Volunteer Programmes 3. Community Garden 4. Workshops and Classes 5. Annual Community Fest 6. Fitness Classes 7. Tenant Advisory Board
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Alfred Sails
What is supported housing
Introduction Supported housing, also known as supported accommodation, offers a combination of housing and supportive services designed to assist vulnerable individuals to live as independently as possible. This type of housing is intended for various groups including the elderly, people with disabilities, those recovering from mental health needs, learning disabilities, autism, or individuals transitioning from…
How to make a referral
Introduction Welcome to our supported accommodation services. We are committed to providing safe, supportive, and comfortable living environments for individuals who require assistance due to various circumstances. This page is designed to assist professionals such as social workers, brokerage teams, care coordinators, psychiatrists and community support staff in understanding and initiating the referral process to…
Manage your tenancy
Manage your tenancy at your fingertips Our tenant management portal provides you with comprehensive tools needed to handle your tenancy conveniently and efficiently. Access your rental details, manage payments, and communicate with property management effortlessly. Here’s how to get started: How to Log In Features available on the portal Navigation tips Need Assistance? Our dedicated…
Manage your care
Take control of your care. Our resident portal allows you to manage your appointments, access important documents, and communicate directly with your SLS care team — all from the comfort of your home. Getting started is easy! How to log In Features available on the portal Navigation tips Need assistance? If you encounter any issues…
Pets
At Supported Living Services, we understand that pets are an important part of many people’s lives. We welcome responsible pet ownership within our properties while also ensuring the safety, comfort, and well-being of all residents. To maintain a harmonious living environment, we have established the following pet policy: How I need permission? How to request…
Cuckooing
What is Cuckooing? Cuckooing is a form of exploitation and crime where drug dealers or gangs take over the homes of vulnerable individuals to use as a base for drug dealing or other criminal activities. The term “cuckooing” originates from the cuckoo bird, which lays its eggs in other birds’ nests, similarly to how criminals…
How to make payment
We provide multiple secure payment options for your convenience. You can use the following methods to pay your Rent, Service Charge or any other amount due. Remember to include your Full Name or Resident ID Number as payment reference. Current Balance To check your current balance you can login to your SLS Online Portal or…
Repairs and Maintenance
Report a Repair Swift, Straightforward, and Attentive Dealing with home maintenance issues can be distressing. That’s why our repair reporting process is designed to be swift, straightforward, and always accessible, ensuring you receive prompt and effective support. From a dripping tap to central heating troubles, our dedicated team is on hand to help you quickly…
Mental Health Crisis
How to deal with a Mental Health Crisis If you’re experiencing a mental health crisis, it’s crucial to recognise that you’re not alone, and support is available. A mental health crisis can feel overwhelming, but there are steps you can take to get through it safely. Here’s a guide tailored for those in the UK,…
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